Homework Project #3
Name: Student  (Preview)
Start Time: Oct 07, 2002 12:41	Time Allowed: 7 days
Number of Questions:33

Question 1  (4 points) Strategic demand use of the demand data will allow companies to analyze its product portfolio and the new products development strategies, while the tactical use of demand data will help companies to develop a forecast of projected sales.  1. True  2. False  Question 2  (4 points)The transactional channel refers to the marketing related transactions associated with the actual flow of goods.  1. True  2. False  Question 3  (4 points)Demand management is a focused effort to estimate and manage customer demand, with the intention of using this information to shape operating decisions.  1. True  2. False  Question 4  (4 points)Order processing is another name for Order Preparation.  1. True  2. False  Question 5  (4 points)Regarding customer service, the time factor usually refers to delivery time.  1. True  2. False  Question 6  (5 points)Regarding customer service, dependability can often times be of greater importance than lead time.  1. True  2. False  Question 7  (5 points)Convenience means flexibility to the logistics customer service initiative.  1. True  2. False  Question 8  (5 points)Which of the following is not a key stage (dimension) of order fulfillment?  1. Information sharing  2. Decision making  3. Performance measures  4. Communication  Question 9  (5 points)Which of the following is NOT an example of customer service?  1. Guaranteeing delivery within specified time periods  2. Installing the product  3. Extending the option to sell on consignment  4. Outsourcing financial and credit terms  Question 10  (5 points)Which of the following is NOT a recognized definition of customer service, in terms of the level of involvement or awareness (hint: pp. 95-96)?  1. Customer service as an activity  2. Customer service as a theory  3. Customer service as performance measures  4. Customer service as a philosophy  Question 11  (5 points)Demand management includes:  1. Flows of products  2. Flows of services  3. Information about capital  4. All of the above  Question 12  (5 points)Which of the following is NOT considered part of the NEW customer service measurement (mainly from Customer Perspective):  1. Orders received on time  2. Link node selection for order handling  3. Orders received safely  4. Orders billed correctly  Question 13  (5 points)Which of the following is NOT an order management function?  1. Derive logistics strategy from financial statements  2. Enter order  3. Originate shipment  4. Assure continuous improvement  Question 14  (5 points)Which of the following is not an element of customer service:  1. Time  2. Dependability  3. Communication  4. Link-node selections  Question 15  (5 points)The expected costs of stockouts includes all of the following except:  1. Back orders  2. Lost sales  3. Warehouse staff downtime  4. Lost customers  Question 16  (15 points)Describe the four main scenarios which occur in the event of a stockout.  Question 17  (4 points)Procurement and materials management are related activities in supply chain management.  1. True  2. False  Question 18  (4 points)Effective supply chain management requires careful coordination of the inbound system of logistics, which is frequently referred to as physical distribution, and outbound system, which is usually called materials management.  1. True  2. False  Question 19  (4 points)A factor influencing the purchase of a commodity can be freight cost.  1. True  2. False  Question 20  (4 points)Materials management can be described as the planning and control of the flow of materials that are a part of the inbound logistics system.  1. True  2. False  Question 21  (5 points)There are a number of activities for the procurement process, all of which add value to the supply chain. Which of the following is NOT one of those? (Hint: Think about the value-added Procurement Process or Activities discussed in the text.)  1. Identify or reevaluate needs  2. Define and examine user requirements  3. Decide whether to make or buy  4. Identify the timing of purchase  Question 22  (5 points)A source of supply can operate in a perfectly competitive market, an oligopoly, or in a monopoly market. What activity identifies which one it is?  1. Conduct a market analysis  2. Process all possible sources  3. Decide whether to make or buy  4. Choose a supplier  Question 23  (5 points)In the Item Procurement Importance Matrix, what describes low risk, low value?  1. Generics  2. Commoditis  3. Criticals  4. Distinctives  Question 24  (5 points)In the Item Procurement Importance Matrix, what describes high risk, low value?  1. Generics  2. Commodities  3. Criticals  4. Distinctives  Question 25  (5 points)What vendor selection criteria are described by vendor attitude, tracing aids, packaging, vendor location, and repair service?  1. Quality  2. Financial  3. Reliability  4. Desirable qualities  Question 26  (5 points)What vendor seletion criteria are described by price and financial stability?  1. Capability  2. Financial  3. Quality  4. Reliability  Question 27  (5 points)Which of the following is NOT a sources of (procurement) price?  1. Negotiation  2. Price quotation  3. Price lists  4. Wholesale Price Index  Question 28  (5 points)Total procurement price includes:  1. Product price  2. Transaction costs  3. Transportation costs  4. All of the above  Question 29  (5 points)What is an amalgam of catalogs from vendors available via the internet within a market called?  1. Electronic marketplace  2. Buy-side system  3. Sell-side system  4. On-line trading community  Question 30  (5 points)Which of the following e-commerce models can be viewed as an electronic auction?  1. Buy-side system  2. Sell-side system  3. On-line trading community  4. Electronic marketplace  Question 31  (15 points)According to class discussions, please describe how customer service activities (measures) typically affect a firm's cost and revenue respectively.  Question 32  (20 points)Please briefly explain at least 2 common uses of e-commerce in corporate procurement.  Question 33  (14 points)Please explain at least 2 major advantages of e-procurement.